Meet The Founder

Nicole Hayes,

Clinical Psychologist
M.Psychol (CLIN) B.Sc(Psych)Hons. MAPS FCCLP

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  • Medicare Provider, Endorsed area of practice – Clinical
  • Fellow of the Australian Psychologist Society’s Clinical College
  • Approved Supervisor for Clinical College Membership
  • Member of the Australian College of Rural and Remote Medicine
  • PROVIDER OF CPD and peer review to support clinical psychologists in their delivery of Telehealth – Psychology to rural Australians



Nicole is passionate about delivering and promoting mental health services to Australians using TELEHEALTH.  Nicole currently provides clinical advice and support to Emerge Psychology’s Telehealth Psychologists. In addition, Nicole is continuing to bulk-bill rural and remote Australians, and support her Melbourne patients during the pandemic, through privately-billed Telehealth ($235 for Saturdays, $210 for weekdays). As Snr Clinical Advisor at the Australian Psychological Society, Nicole supported psychologists and General Practitioners in the delivery of the Australian Government’s Pilot Telephone-CBT program.

TRACK RECORD – Nicole Hayes:

The past eighteen years have been professionally instructive, rewarding and challenging. Over this time I’ve had the privilege to hold the following key roles:

  • The commencement in 2009 of Emerge Psychology private practice, based in Melbourne,Victoria
  • In 2013-14 Nicole held the role of Director of Psychology Clinic, Springvale Community Aid and Advice Bureau, providing supervision and training to Clinical Masters students while coordinating the care of their clients, many of whom had complex refugee backgrounds.
  • Bushfire Recovery – as Snr Clinical Advisor of the Australian Psychological Society (APS) provided training, clinical advice and support to Bushfire-affected clinicians and Red Cross volunteers following Black Saturday, in 2009.
  • Suicide Prevention Professional-Development Training – as Snr Clinical Advisor of the APS I co-developed a Suicide Prevention DVD training package for allied health working in rural and remote settings – inspired by my work over seven years in a drought-affected remote community.
  • Remote-delivery of CBT – as Snr Clinical Advisor of the APS I provided training, peer networking and clinical advice to clinicians delivering CBT by phone across rural Australia.
  • 2005 – 2008 developed a Rural/remote private practice pioneering the delivery of gold-standard treatment in a remote drought-affected community (which was previously under-serviced).
  • In 2006 – 2007, was appointed as the Clinical Leader of CAMHS (Southern Slopes & Tablelands, NSW Health) and member of the APS Professional Practice Advisory Group, and APS Rural and Distant Client Services Task force.
  • Worked from 2002 to 2006 in a psychiatric hospital, with forensic patients and those suffering treatment-resistant illness. Here I mostly enjoyed the multi-disciplinary team environment, with a focus on Burnout Prevention, and designing and delivering Group CBT treatment programs.
  • In 2000 – 2002, was privileged to hold the role of Coordinator of the Asylum Seeker Mental Health Program at UNSW – undertaking ground-breaking NH&MRC research tracking the mental health of asylum claimants during the refugee determination process.

© 2020 Nicole Hayes, Emerge Psychology