The Australian Government’s Telehealth program, through Medicare provides access to skilled psychologists to rural and remote Australians. Through Emerge Psychology™ this is free-of-charge and convenient with availability seven days per week.
Emerge Psychology™ is a leader in providing services through the new Telehealth – Psychology Initiative for treatment of depression and anxiety disorders, across the lifespan – Drawing on entirely evidence-based cognitive-behavioural therapy (CBT) models, acceptance and commitment processes, with continual investments towards utilising gold-standard and continually-advanced therapeutic approaches.
INFORMATION FOR PATIENTS AND GPs:
There are three ways you can book in –
(1) Online – click here: Bookings taken here
(2) By secure Fax 03 8677 2540
(3) Email our secure encrypted account: firstname.lastname@example.org
Attending your appointment is as easy as clicking on the link that we will send to your email.
Current Wait Time
On average, the expected wait time currently is three days before the initial session.
Number of Sessions Bulk-Billed
With a GP referral, through Emerge Psychology™, you can access up to ten telehealth psychology sessions per calendar year.
All Allied Health Clinicians at Emerge Psychology™ are
- Medicare Providers
- Registered with the Australian Health Practitioner Regulation Agency (AHPRA)
- Actively engaged in CPD and peer review to support their delivery of Telehealth to rural and remote Australians
- Working as part of a multidisciplinary team
Is it essential that I have a referral from my GP?
Yes, it is essential that you have a referral from your GP that is dated prior to your initial Telehealth psychology session to access bulk-billed services.
How will I access my appointment?
When you book your Telehealth session a confirmation will be sent to the email address you provide. This confirmation will provide a link to Emerge Psychology‘s videolink platform. At the time of your appointment simply click on the link provided and join your session with the consultant with whom you have booked. It may take some adjusting to for the first few minutes, but this platform has been applauded by patients nationally who have used it and is used by health departments and Beyond Blue as well as Emerge Psychology.
Will my data be safe?
Emerge Psychology’s IT platform meets state-of-the-art security standards. The IT platform meets privacy legislation and is consistent with the Code of Ethics of the Australian Psychological Society.
What if I have been affected by the bushfires of 2019-20?
The Government has introduced 10 Medicare rebatable services in each calendar year for two years (2020 and 2021), referred to as the Bushfire Recovery Access Initiative (BRAI) for those who have had an adverse change in their mental health as a result of a bushfire which occurred in the 2019-2020 financial year. Through Emerge Psychology™ these videolink psychology sessions do not require referrals and are also bulk-billed to Medicare. Instead of the usual requirement for a referral – simply add BRAI beside your address when booking with a psychologist and we will contact you to discuss prior to your appointment.
What if I have been affected by the novel pandemic?
The Government has introduced Telehealth sessions for those affected by the COVID-19. Instead of the usual requirement of being in a rural or remote zone – simply add COVID-19 beside your address when booking with a psychologist and we will contact you to discuss prior to your appointment.
How can I be sure that I reside in an eligible rural/remote Telehealth zone?
Simply by entering your suburb
and checking that you live a zone in the Modified Monash Model between 4 to 7.
What information is sent to my GP?
Following your initial appointment your GP will be advised that your appointment has taken place. Following the 6th session and final session your GP will be updated on your progress. This information is not used for any other purpose than treatment planning. Your personal details are not used for any purpose other than planning the service provision of psychology services in rural and remote Australia. Your data is protected by the IT platform in place and the processes legislated for registered psychologists. Great care has been taken to protect the security of this system.
What if I have poor reception?
It is likely that, even if you have poor reception, you will be able to access Telehealth as Emerge Psychology’s IT platform uses a small bandwidth for ease of connectivity. Many have found it surprising how easy it is to use, even in areas of poor reception. It is a requirement of Medicare that sessions be carried out by videolink, instead of telephone, so great care has been taken in sourcing a secure platform with reliable connectivity so that your consultant psychologist is only one click away.
What if I need to change my appointment time?
In your confirmation text you will be provided with instructions on changing times where required. It is requested that wherever possible adequate notice be given to enable this resource to be best-utilised.
Will there be a cost to my mobile phone or internet data charge?
The advice received by Emerge Psychology is that there is no cost incurred by the patient, other than that derived from minimal data use, which is generally negligible and similar to data used through accessing music or videos on the internet.
What information is sent to my GP?
Following your initial appointment your GP will be advised that your appointment has taken place. Following the 6th session and final session your GP will be updated on your progress. This information is not used for any other purpose than treatment planning. Your personal details are not used for any purpose other than planning the service provision of psychology services in Australia. Your data is protected by the IT platform in place and the processes legislated for registered psychologists. Great care has been taken to protect the security of this system.
What if I don’t have internet connection?
It is important to have a quiet, private space for your consultation and internet connection. This can be on 3G or over your computer line. In some areas of rural and remote Australia this could prove challenging. Your local community health centre or library may be able to assist. If you do not have means of accessing internet connection regularly, please contact Emerge Psychology’s Operation Manager, Mark, and provide your contact details.
Can I see a Psychiatrist through Telehealth?
Yes, several psychiatrists provide Telehealth Services to rural and remote Australians and at Emerge Psychology we now offer in-house bulk-billed psychiatric opinion and treatment for existing patients.
Can I attend group workshops through Telehealth?
We run a Mindful Communication Class and Meditation Program – these classes of ten participants provides training in relaxation strategies and assertiveness techniques. Our Telehalth classes are bulk-billed f. To register your interest or enquire please contact Mark by email to email@example.com
What if I need attention sooner?
With any queries or concerns please contact Operations Manager,
Mark at firstname.lastname@example.org
By using this resource and attending sessions through Emerge Psychology Pty Ltd, you are agreeing to the provisions of this Disclaimer and the Consent Agreement – must be read and agreed to before your first session Queries about the terms can be made to Emerge Psychology’s Operation Manager email@example.com
A note on Privacy within Emerge Psychology
Please note that while every attempt has been made to develop our online platform to meet privacy standards; administrative assistants and psychologists associated with Emerge Psychology may see your name and email address on our online platform, if you do not wish for this to occur please advise firstname.lastname@example.org so that we can advise your clinician of your individual code name.
Recording of sessions: Under no circumstances are psychology sessions permitted to be recorded by any party.
Please ensure you have read the following prior to your initial session and advise your consultant psychologist of any questions:
© 2020 Nicole Hayes, Emerge Psychology